Refund & Return Policy

1. All Sales Policy

Due to the nature of our products, all sales are considered final unless the item received is damaged or incorrect. We do not accept returns for used or opened products.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery. Please provide your order number and clear photographic evidence. After review, we may offer a replacement or refund at our discretion.

3. Return Eligibility

To qualify for a return (if approved), the item must be unused, unopened, and in its original packaging. Unauthorized returns will not be accepted.

4. Non-Refundable Situations

We do not offer refunds in the following cases:

• Orders where incorrect shipping information was provided by the customer.
• Packages delayed due to carrier issues beyond our control.
• Products that have been opened, used, or tampered with.
• Orders seized due to local regulations in the customer’s jurisdiction.

5. Abandoned Packages

If a customer abandons a package at a shipping agency, fails to collect it, or refuses delivery for any reason, the order will not be eligible for a refund. Customers are responsible for monitoring their shipment and ensuring timely pickup when required.

6. Shipping Costs

Shipping fees are non-refundable once the order has been processed and dispatched.

7. Refund Processing

If a refund is approved, it will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

8. Order Cancellations

Orders may only be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled.

9. Contact Us

For questions regarding refunds or returns, please contact:

Email: [email protected]
Phone: 661-213-8331
Address: 1157 Sutter St, San Francisco, California 94109